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Changes to Customer Support: New Live Chat hours, Faster Support Tickets

Live Chat Customer Support returns following a week of maintenance and is available from Monday to Friday during business hours of 10:30 am to 6:30 pm EST.

Our Customer Support team is making changes to our operations so that we can respond to your customer support requests faster. Here we provide an overview of how we are optimizing our customer support services.

Less Live Chat means faster responses to your Support Tickets

The majority of our Payza members receive solutions to their customer support questions by submitting a support ticket. In order to respond to your support ticket as soon as possible, we will reduce our time on Live Chat so that our customer support team can focus on answering support tickets.

Starting June 20th, Live Chat Support will no longer be available 24 hours a day; instead, Live Chat will be open during business hours, Monday to Friday, from 10:30 am to 6:30 pm EST. This change will enable us to respond to customer Support Tickets within two to five business days.

How to get the fastest customer support: check our FAQs first

Payza’s website provides a wealth of information on our services. Sometimes the best way to obtain an answer to your customer support question is to refer to our Frequently Asked Questions (FAQs) page.

Here you will find guidance for common questions, such as:

If you cannot find the answer you are looking for on our FAQs page, we will be happy to help you through our Ticket Support service.

Great tickets enable us to help you faster

Please be sure to submit a detailed ticket so that we can provide a solution to your needs as soon as possible.

Here are a few tips to submitting the best Ticket Support request:
how to tips for Customer Support ticket request

Optimizing our customer support services is a top priority at Payza and we will continue to strengthen our Customer Support. We look forward to informing you of our progress.

If you contacted our Customer Support team, you likely received a survey asking you to evaluate your experience. Please send us your feedback because we love to hear from you and we will use your comments to guide us in ameliorating our services.