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How to Never Again Miss an Important Email from Payza

Payza wants to keep close contact with you and ensure our customer service emails and account information make it to your inbox.

The best way to contact our customers around the globe is by email. We routinely send important customer service messages, account updates, and information about our services to the email address you use to log in to your Payza account. Sometimes our email messages never reach your inbox but are swept up by your Junk or Spam folders.

To avoid missing another important email from Payza or having to search through your junk or spam folder, follow these steps to “whitelist” messages from Payza so that they go straight to your inbox.


  1. Click the Home tab and click “Junk”;
  2. Click “Junk E-mail Options”;
  3. Click  “Safe Senders” and click “Add”;
  4. Enter “” and any specific information such as a title (optional), then click “OK”.

Note: Hotmail email accounts are now merged with Outlook

Using Gmail

  1. Click the settings gear in the top right menu and click “Settings”;
  2. Click the 5th tab on the top menu, “Filters and Blocked Addresses”;
  3. Click “Create a new filter”;
  4. In the “From” field, write “”, then click “Create filter with this search”
  5. Check the box “Never send it to Spam” and click “Create filter”.



  1. Click on a message that you received from Payza;
  2. Click “Payza” in the header of the message you’re viewing;
  3. Click “Add” to add Payza to your contacts.



  1. Mouse over the “Settings” menu icon and select “Settings”;
  2. Click “Filters” and then “Add”;
  3. Enter a Filter Name (for example, “Payza”);
  4. In the “Sender” field, enter “”;
  5. Select Inbox as the folder to receive the email;
  6. Click “Save” and then click “Save” again.

Creating a whitelist for Payza emails is fast and you’ll never have to think about missing an important customer service email or update concerning your account.

If your email provider is absent from the list above, see this page for further guidance on how to whitelist email senders for additional email providers.

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